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Care Center Supervisor
|Location:||CA - Tracy Customer Service Center (TCC)|
|Division:||Customer Service Centers|
|Department:||931 - Tracy Call Center|
|Job Function:||Customer Service|
|Employment Duration:||Full Time Only|
RESTORATION HARDWARE is one of the fastest growing and most innovative luxury brands in the home furnishings marketplace. We believe our brand stands alone and is redefining this highly fragmented and growing market. Restoration Hardware is positioned as a lifestyle brand and design authority, offering dominant assortments across a growing number of categories, including furniture, lighting, textiles, bathware, decor, outdoor and garden, as well as baby and child products. Our business is fully integrated across our multiple channels of distribution, consisting of our stores, catalogs and websites, www.restorationhardware.com and www.rhbabyandchild.com.
In everything we do, our philosophy is simple: We want to surround ourselves with what we love. We want to inspire laughter as well as thought. This is more than our way of finding and selling products; it's a way of life we highly recommend.
At Restoration Hardware we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
Restoration Hardware is looking for a Care Center Supervisor for our Customer Care Center location in Tracy, CA.
The perfect candidate will have an immediate connection to our Core Values (People, Service, Quality and Innovation). This candidate will be extremely flexible and enjoy a “startup” mentality and environment that changes day to day and will “assume positive intentions” at all times. Candidates who are personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to saying “yes” or “we’ll try” (rather than “no or “that’s impossible”) will be at the top of our list.
Responsible for the daily one-on-one supervision and management of all Customer Service Advocates on assigned team, typically a minimum of 15 direct reports. The primary function of this position is to ensure the service delivered to our customers is of the highest quality, through the management of operational activity of the team. Provide superior customer relations and expediency when dealing with an escalated customer issue with the intent of providing the highest customer satisfaction and retention of our customers.
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Restoration Hardware is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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